FAQ

❓ Frequently Asked Questions

Q: What are unisex shirts?

A: A unisex shirt is designed to be worn by anyone, regardless of gender.

Q: What is unisex sizing?

A: Unisex sizing is based on standard men's sizes. For a more fitted feel, women may choose to size down.

Q: How long does it take to process an order?

A: Orders typically take 2–3 business days to process before shipping.

Q: How long does shipping take?

A: Shipping typically takes 2–10 business days depending on your location and the shipping method selected at checkout (USA & Canada only).

Q: How do preorders work?

A: Pre-order shipping estimates are listed in each product description. Orders containing a pre-order item will not ship until all items are ready.

Q: Where are you based out of?

A: We are proudly based in Clayton, North Carolina.

Q: Is free shipping sitewide?

A: Free shipping is available on all hats, tees, hoodies, and accessories when you spend $60 or more — USA only.

Q: Do coupon codes work on sale items?

A: No, coupon codes are valid only on regular-priced items unless otherwise noted.

Q: Do you accept returns?

A: Yes. Please visit our Returns & Exchanges page for details.

Q: Can I return clearance items?

A: No. All clearance items are final sale and not eligible for return or exchange.

Q: Free shipping didn’t apply to my order at checkout.

A: Free shipping is currently only available for U.S. customers on qualifying orders over $60.

Q: Why didn’t my coupon code work?

A: Most coupon codes only apply to regular-priced items. Sale and clearance items are excluded unless otherwise specified.

Q: Are United First Apparel shirts made in the U.S.?

A: Our blank shirts are sourced internationally to keep costs down, but all designs are created, printed, packaged, and shipped right here in Clayton, North Carolina.